Privacy policy




At Montsant, we want to earn your trust by providing a commitment to transparency regarding the data we collect about you and how it is used.

This Privacy Policy applies to the entire website,, hereinafter referred to as the "SITE," as well as the Services that may be offered through it. We offer our users various choices regarding the data we collect and use, as described in this Privacy Policy and in the Cookie Policy.


2.1. Services

Montsant offers the following services (referred to throughout the policy as SERVICES) through its website:

  • Information about our facilities, products, and services offered by and at Montsant.
  • Contact with the staff of our company to request information or any inquiries related to what we offer on our SITE.
  • This Privacy Policy applies to services offered outside the SITE whenever they are owned by Montsant, but excludes services offered through this SITE by third parties under a different privacy policy.

2.2. Data Controller

VIQUIMO is the DATA CONTROLLER of the personal data voluntarily provided through any form on the SITE, or collected or processed by or for our Services, or in relation to them, and agrees to the Terms of Use with Montsant.

If you are a visitor or make any use of our Services, any collection, use of information shared in connection with your personal data will be subject to this Privacy Policy, which includes the Cookie Policy and its corresponding updates.

2.3. Changes

Montsant may modify this Privacy Policy, and in situations where significant changes are made, we will notify you through any of our Services, or by other means, to provide you with the opportunity to review the changes made. If you do not agree to any of the changes, you may leave the Site or stop using our services at any time.

If you continue to use our Services after the publication or sending of a notice regarding changes in this Privacy Policy, it implies that the collection, use, and sharing of your personal data are subject to the updated Privacy Policy.


3.1. User-provided Data

3.1.1. Contact

In order to address inquiries made through our contact form, it will be necessary to provide:

  • Name, to personalize the interaction. Our customers are part of us, and we want to be part of them.
  • Phone number, which will only be used when necessary. We will never bother you with advertising.
  • Email, which will be the contact method we will primarily use to address your request.
  • Message, which is necessary to understand how we can assist you with your needs.

3.2. Third-party Data

Montsant does not obtain personal data through Third Parties.
Only data from providers described in the Cookie Policy is collected.

3.3. Use of Services

We record usage data when you visit or otherwise use our Services, including our website and platform technology.

  • We use device information and IP addresses, as well as the country of access, to identify you and record your usage on Montsant.
  • We record the web browsers used to access our SITE in order to tailor to your preferences in web navigation and ensure proper content display.
  • With the same purpose as the previous point, we identify and record the operating system.
  • We record visits to each page of the SITE to improve the content and remove those that are not of interest to you.

All this information is collected in an aggregated manner (without personal identification) through JRealtime Analytics.
The purpose is to provide our customers with relevant information and content and to continuously improve what we offer in our catalog of Services.

3.4. Cookies, Web Beacons, and Other Similar Technologies

As described in our Cookie Policy, we use cookies and similar technologies to recognize your device or devices across different Services and devices. You can control cookies through your browser settings and other tools.

3.5. Your Device and Your Location

When you visit or interact with our Services (including our plugins, cookies, or similar technologies), we receive information about your IP address, operating system, and web browser. If you use our Services from a mobile device, your device will send us location data based on your phone's settings.

Our Services are dynamic, and new features may be added that require the collection of new information. If we collect significantly different personal data or make significant changes in how we use your data, we will notify you, considering that we may also modify this Privacy Policy.


The way we use your personal data depends on the Services you use. We use the data we have about you to provide and personalize our Services to make them more relevant and useful to you.

4.1. Services

We use your data to authorize your access to our Services.

4.1.1. Stay Informed

Our Services allow you to stay informed about news, events, and products related to Montsant.

4.2. Communications

We will contact you via email, mobile phone (as mentioned earlier, only if necessary), or through notices posted on the websites. We will send you messages about the availability of our Services, security, or other Service-related matters.

4.2.1. Information for Advertisers

We do not share your personal data for advertising purposes with any advertiser or advertising network. However, if you view or click on an ad inside or outside of our website, the advertiser may receive a signal that someone visited the page that displayed the ad, and they may determine it was you by using mechanisms like cookies. Our advertising partners may associate personal data collected directly from you with our cookies and similar technologies. In such cases, we contractually require those advertising partners to obtain your explicit consent before doing so.

Currently, we have links to:

  • Tripadvisor
  • Booking
  • Expedia

4.3. Marketing

We use data and content about users of our Services to send invitations and communications that promote the relationship with our customers.

4.4. Service Development

4.4.1. Surveys

We, or third parties authorized by Montsant, conduct surveys through our Services. You are not obligated to respond to surveys, and you have various options regarding the information you provide.

4.4.2. Customer Support

We use the data (which may include your communications) to investigate, respond, and resolve complaints and issues related to our Services.

4.5. Aggregated Information

We use your data to generate and share aggregated information that does not identify you (such as statistics about our customers, visitor counts of a Service, or demographic information) through JRealtime Analytics.

4.6. Security and Investigations

We use your data when we believe it is necessary for security reasons or to investigate potential fraud or other violations of our Terms of Use or this Privacy Policy, and/or attempts to harm our users or visitors.


5.1. Related Services

We may internally combine information across different Services covered by this Privacy Policy to help make our Services more relevant and useful to you and others, as we may identify you across different Services using cookies and similar technologies.

5.2. Service Providers

We use third parties to assist us in providing our Services.

  • Reservation management is handled through the provider Bookassist. This third party has limited access to your information as necessary to perform these tasks on our behalf and is obligated not to disclose or use it for other purposes.

5.3. Legally Required Disclosures

We may need to disclose your information when required by law, a subpoena, or other legal process, or if we believe, in good faith, that disclosure is reasonably necessary to:

  • Investigate, prevent, or take action regarding suspected illegal activities or to assist law enforcement agencies as required by applicable law.
  • Enforce the Terms of Use.
  • Investigate and defend ourselves against third-party claims or allegations.
  • Protect the security or integrity of our Services (such as sharing information with companies facing similar threats).
  • Exercise or protect the rights and safety of Montsant, our customers, our staff, or others.

We will attempt to notify our users when their personal data has been legally requested, unless prohibited by law, a court order, or when the request is an emergency. We may challenge such requests when we believe, in our sole discretion, that the requests are overly broad, vague, or lack the necessary authority, although we do not commit to challenging every request.

5.4. Change of Control or Sale

We may also share your personal data as part of a sale, merger, or change of control, or to prepare for any of these events. Any other entity that acquires all or part of the company will have the right to continue using your data, but only in the manner described in this Privacy Policy unless you agree otherwise.


6.1. Data Retention

We will retain the personal data you provide to us to the extent necessary to provide you with the Services. This includes data you or others have provided to us or data generated or inferred from your use of the Services you have performed. In some cases, we choose to retain certain information in a depersonalized or aggregated form.

In the case of video surveillance recordings carried out on our premises, the maximum retention period is 30 days.

6.2. Access and Control of Your Personal Data

For the personal data we have about you, you may exercise the RIGHTS provided by the current data protection legislation:

  • Delete data: You can request us to delete or remove all or part of your personal data (for example, if it is no longer necessary to provide you with Services), provided that the deletion does not result in a breach of applicable law.
  • Change or rectify data: You can request us to modify, update, or correct your data in certain cases, especially if it is inaccurate.
  • Refuse, limit, or restrict the use of data: You can request us to stop using all or part of your personal data (for example, if we do not legally have the rights to use it) or to limit its use (for example, if your personal data is inaccurate or not being legally retained).
  • Right of access or data collection: You can request a copy of your personal data and a copy of the personal data included in machine-readable format.
  • Right of objection: You can choose to object to the collection of your data, in which case you should not use any of our Services or visit the SITE.
  • Right of portability: You may request that the personal data collected as described in our Privacy Policy be transferred to the entity you specify in the exercise of this right.

You can contact us to exercise these RIGHTS via postal mail or email, proving your identity (copy or scanned file of your ID or legally valid identification document) and indicating "GDPR Montsant" on the envelope or subject line if it is an electronic communication, using the contact information provided in the Contact Information section. We will handle your request in accordance with applicable law.


7.1. Security

We implement security measures designed to protect your data, such as HTTPS. We regularly monitor our systems to detect potential vulnerabilities and attacks. However, we cannot guarantee the security of the information you send to us. There is no guarantee that the data cannot be accessed, disclosed, altered, or destroyed if there is a breach in any of our physical, technical, or managerial security measures.

7.1.1. Video Surveillance in our Facilities

Montsant conducts video surveillance within its facilities to preserve the security of people, assets, and its premises. Any recordings made are based on the aforementioned legitimate interest of Montsant, with VIQUIMO being the DATA CONTROLLER for such recordings.

You can exercise your RIGHTS regarding these recordings as indicated in the corresponding section of this Privacy Policy, as well as the retention period for images.

7.2. International Data Transfers

Montsant does not engage in any international transfers of the personal data it collects.

7.3. Legal Basis for Processing

We will only collect and process your personal data to the extent permitted by legal bases. The legal bases include consent (if provided), contract (for example, if processing is necessary for the performance of a contract with you to provide the requested Services), and legitimate interests, provided that such processing does not violate your rights and freedoms.

Your consent is necessary for the processing of personal data, and you may withdraw or revoke it at any time.

7.4. Direct Marketing

Currently, we do not share personal data with third parties for direct marketing purposes without your permission.

7.5. Contact

If you have any questions or complaints regarding this Policy, you can contact us through:


It is essential to include a photocopy of your ID card or legally valid identification document to verify the identity of the requester.

c/José Isbert, 16
28223 Pozuelo de Alarcón – Ciudad de la Imagen
Madrid (Spain)

Please indicate the reference on the envelope: RGPD Montsant.


Addressed to with the subject RGPD Montsant, and it is essential to include a scanned file of your ID card or legally valid identification document to verify the identity of the requester.